Returns & Exchanges

Due to the perishable nature of our premium meats, we prioritize food safety and cannot accept physical returns on food items. If your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your vacuum-sealed packaging and ensure the temperature is still chilled to maintain peak freshness.

• 2.
  Document Issues

  If there are any discrepancies or quality concerns, take clear photographs of the product and the shipping label as evidence for our quality control team.

• 3.
  Contact Support

  Email our butchers at support@butchershop.com with your order number and documentation within 24 hours of the delivery timestamp.

• 4.
  Resolution Process

  Our team will review your claim and issue a store credit or a direct refund to your original payment method within 3-5 business days.